Refund policy

Due to the hand-crafted and small-batch nature of our products, and for sanitary reasons, we only accept returns or exchanges on a case-by-case basis. Please reach out to us ASAP if you’re unsatisfied or need help, and we’ll do whatever we can to make it right.

​We do have discovery and sample sizes of many products so you can try them out before purchasing a larger size. If you have any questions, feel free to reach out at hello@candid-naturals.com.

We back our products 100% and want you to have the best experience possible when shopping with us and using these products! If you are unsatisfied in any way, please reach out via chat or hello@candid-naturals.com.

DAMAGES & ISSUES

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you should need to contact us with a defective or damaged item, please send a photo along with your order number to hello@candid-naturals.com and we'll be happy to send a replacement. A photo is required for insurance purposes.

If there was an issue with your order, such as a wrong or missing item, please reach out via chat or hello@candid-naturals.com with your Order Number within 7 days of receipt and we'll be sure to make it right ASAP.