We'd love to hear from you
Questions about a product, your shade, your routine or an order - even little ones - send them our way. Every message goes straight to our small team. No bots.
The fastest way to reach us
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CHAT WITH US
Quickest answer. Tap the chat button in the bottom corner of any page - it comes straight to us.
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ORDER QUESTIONS
Use the chat or email hello@candidnaturals.com and include your order number so we can help right away.
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EVERYTHING ELSE
Product questions, feedback or a product you'd love us to make - send a note with the form below.
Send us a note
Fill this out and we'll reply by email.
Quick answers
Your shipping confirmation email has a tracking link. If something doesn't look right, chat with us or email hello@candidnaturals.com with your order number.
We ship within the U.S. right now. See our Shipping Policy for details.
Our Refund Policy has all the details. If you have a question about your order, reach out - we're happy to help.
Take the Color Match Quiz, or try the Foundation Shade Sample Pack to test neighboring shades at home. Still unsure? Send us a chat.
The Skincare Routine Quiz matches a simple routine to your skin, or start small with the Skincare Sample Set.
Yes. Choose pickup at checkout. You'll get a "pickup ready" email when your order is ready, and we'll find a time that works for you.
Made in small-town Wisconsin
Every order is made and packed by our small team in small-town Wisconsin - and every message is answered by a real person, not a bot.
We no longer offer in-store shopping, but local customers can choose pickup at checkout. When your order is ready, you'll get a "pickup ready" email and we'll find a time that works for you.
